The Balanced Care Method™ is a holistic approach to senior care that promotes healthy mind, body and spirit and is based on the lifestyles of the longest-living people in the world.
At Home Care Assistance North Coast, our goal is not just matching individuals to Care Workers but working with families to create personalised care plans that ensure optimal quality of life for their loved one.
Our unique and personalised philosophy seeks to optimise the wellness of older NSW North Coast residents and bring energy, independence and joy in this special phase of life.
Our Care Workers are the heart and soul of our company, which is why we are incredibly particular with our recruitment and will only take on the very best Care Workers to take care of you or your ageing loved one. We conduct thorough background checks and can even administer a psychological examination developed by PhD psychologists to assess honesty and conscientiousness. We then provide further training to all our Care Workers in our proprietary methods, Alzheimer’s and dementia care, dust disease management, post-hospitalisation care, healthy cooking techniques, and so much more so they really do set the bar high for in home care on the NSW North Coast.
Home Care Assistance North Coast ensures individuals, and their families receive the highest standard of care throughout the length of service. From performing complimentary in-person consultations to creating personalised care plans to conducting regular quality assurance visits, our Care Team is highly accessible and available to you 24/7 to provide status updates. Our Care Team to client ratio is 3x the industry average so everyone gets unrivalled personal attention. The Care Team can also coordinate between health care professionals, maintaining clear lines of communication to all family members.
We know finding the right care can feel a bit overwhelming. Our Home Care Advantage Checklist below can help you identify the important questions to ask when researching care.
|How We Compare To Other Providers||The Home Care Assistance Advantage|
Has the company been responsive, informative and professional?
The Home Care Assistance North Coast team are available 24/7 as a professional resource for you and your family.
Are the Care Workers screened and insured?
Home Care Assistance North Coast have a stringent recruitment process, and typically hire only 1 in 25 applicants, using extensive screening and background checks.
Does the company employ its Care Workers and take care of taxes, withholding, workers’ compensation & Superannuation Guarantee payments?
Home Care Assistance North Coast Care Workers are employees (but feel like family), not contractors, to protect you from managing liability.
Does the company guarantee a personality match and offer Care Worker interviews?
Home Care Assistance North Coast will ensure a personality match and will not change your Care Worker as long as you are satisfied.
Does the company offer back-up Care Workers in case of emergency?
Home Care Assistance North Coast has an extensive roster of trained employees available for all individuals’ needs.
Is the Care Manager available on-call 24/7, including nights and weekends?
Home Care Assistance North Coast is available 24/7 for our families and individuals’ needs, including evenings, holidays and weekends.
Does the company perform regular quality assurance visits, satisfaction reviews and Care Worker evaluations?
Home Care Assistance North Coast is a recognised leader in the industry, and this comes from regular monitoring of our service, satisfaction levels and open communication.
Does the company have experience helping those who are experiencing memory loss associated with ageing or Alzheimer’s?
Home Care Assistance North Coast offers our exclusive Cognitive Therapeutics Method™. Our Care Workers are trained to promote long-term brain health and engagement.