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Home Care Assistance

Our Care Approach

Home Care Assistance takes a unique approach to the care of older Australians. We offer personalised services and care management to each and every individual. We are able to achieve this by attracting the most innovative, creative, compassionate and committed employees.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Our Approach

Holistic Health and Wellness on the NSW North Coast with our Balanced Care Method™

The Balanced Care Method™ is a holistic approach to senior care that promotes healthy mind, body and spirit and is based on the lifestyles of the longest-living people in the world.

Elevating the standard of care – one person at a time.

At Home Care Assistance North Coast, our goal is not just matching individuals to Care Workers but working with families to create personalised care plans that ensure optimal quality of life for their loved one.

Our unique and personalised philosophy seeks to optimise the wellness of older NSW North Coast residents and bring energy, independence and joy in this special phase of life.

Hiring and Training the best on the NSW North Coast

Our Care Workers are the heart and soul of our company, which is why we are incredibly particular with our recruitment and will only take on the very best Care Workers to take care of you or your ageing loved one. We conduct thorough background checks and can even administer a psychological examination developed by PhD psychologists to assess honesty and conscientiousness. We then provide further training to all our Care Workers in our proprietary methods, Alzheimer’s and dementia care, dust disease management, post-hospitalisation care, healthy cooking techniques, and so much more so they really do set the bar high for in home care on the NSW North Coast.

Personalised Care Management

Home Care Assistance North Coast ensures individuals, and their families receive the highest standard of care throughout the length of service. From performing complimentary in-person consultations to creating personalised care plans to conducting regular quality assurance visits, our Care Team is highly accessible and available to you 24/7 to provide status updates. Our Care Team to client ratio is 3x the industry average so everyone gets unrivalled personal attention. The Care Team can also coordinate between health care professionals, maintaining clear lines of communication to all family members.

Home Care Advantage Checklist

We know finding the right care can feel a bit overwhelming. Our Home Care Advantage Checklist below can help you identify the important questions to ask when researching care.

How We Compare To Other Providers The Home Care Assistance Advantage
Has the company been responsive, informative and professional?

The Home Care Assistance North Coast team are available 24/7 as a professional resource for you and your family.

Are the Care Workers screened and insured?

Home Care Assistance North Coast have a stringent recruitment process, and typically hire only 1 in 25 applicants, using extensive screening and background checks.

Does the company employ its Care Workers and take care of taxes, withholding, workers’ compensation & Superannuation Guarantee payments?

Home Care Assistance North Coast Care Workers are employees (but feel like family), not contractors, to protect you from managing liability.

Does the company guarantee a personality match and offer Care Worker interviews?

Home Care Assistance North Coast will ensure a personality match and will not change your Care Worker as long as you are satisfied.

Does the company offer back-up Care Workers in case of emergency?

Home Care Assistance North Coast has an extensive roster of trained employees available for all individuals’ needs.

Is the Care Manager available on-call 24/7, including nights and weekends?

Home Care Assistance North Coast is available 24/7 for our families and individuals’ needs, including evenings, holidays and weekends.

Does the company perform regular quality assurance visits, satisfaction reviews and Care Worker evaluations?

Home Care Assistance North Coast is a recognised leader in the industry, and this comes from regular monitoring of our service, satisfaction levels and open communication.

Does the company have experience helping those who are experiencing memory loss associated with ageing or Alzheimer’s?

Home Care Assistance North Coast offers our exclusive Cognitive Therapeutics Method™. Our Care Workers are trained to promote long-term brain health and engagement.

Are You Ready to Get Started?

Our North Coast Home Care Assistance team are here to help you or a loved one today.

Contact us now for your complimentary in-home assessment.

Let us help you

Home Care Assistance NSW North Coast can help. Call Our Local Team today for your complimentary in-home assessment.

Are You Ready To Get Started

Home Care Assistance can help you or a loved one today. Contact us now for your complimentary in-home assessment.

Contact Our Local Team

The whole team at Home Care Assist are amazing. I can't begin to tell you how much help Geoff Doherty was to me when I was trying to navigate the Aged Care process. The Coffs Harbour team led by... Rachael, who is a wonderful caring and helpful manager, is an absolute gem. My every need is taken into consideration and the staff employed to do the actual caring/cleaning are second to none. Nothing is too much trouble. I need Physio and Hydrotherapy services and Emily, who is also a absolute gem always pays the providers promptly and they are very grateful for that. I would highly recommend this service to anyone looking for Caring, Compassionate, timely and reliable more
The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good more
So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
I switched my Father’s Homecare package from a large provider to HCA and I’m so glad I did. From the very first contact I was struck by the degree of professionalism, expertise and friendliness from... all I came in contact with. The high standard of care and calibre of the care staff was evident from the beginning and carried right through. Communication was always responsive and timely and nothing was too much trouble. The values of the company and management team have filtered right through to the staff and you feel you are in the company of family who really care, which is very comforting. I have no hesitation in recommending the services of HCA for exemplary care of the elderly in their more
In sporting circles these days there is an expression used to describe why athletes and teams are supreme champions, it is “they do the one-percenters”. To me this is what separates HCA from the... other providers I have experienced; they are always cheery when you telephone, they respond with some alacrity to an email, incredibly flexible re scheduling and most importantly from the very first visit by a staff member you are made to feel part of their more
I can't thank the team at Home Care Assistance North Coast enough for their help with my Dad. David led us through the Home Care Package details with honesty and integrity, and they were able to... organise a lawn mowing service as well as a carer to visit Dad.My only regret is that we didn't get to spend more time with the team as Dad has now moved into an Aged Care Facility. Thank you more
Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast.The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided.I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved more
We have the highest praise for HCA as an organisation, and deep gratitude and respect for the people involved - all the way from Dave & Meg at the top right through office staff and on to the... wonderful warm carers who have meant so much to our mother over the last three years. From our experience HCA offers a service far beyond the general expectations of the aged care sector, and we have no hesitation recommending them. Thank you HCA, for all that you've done for Mum - and for us by more
Our family appointed HCA to assist with care for our father. It turned out to be an excellent appointment.The management and staff were excellent and the carers were outstanding.We highly recommend... HCA to any prospective applicants.We would be happy to field direct enquires about the service. HCA have our detailsread more
David and his team have been outstanding in the help they have offered my father. i would highly recommend them to anyone. First class job!
Dave and the team go above and beyond to ensure your loved one receives the best possible care
I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more.As a... carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones.I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more
Home Care Assistance North Coast have been absolutely wonderful caring for my elderly parents. All their staff have been kind, considerate and very professional. Management is very friendly, always... willing to accommodate any needed changes and care greatly about the welfare of both their clients and their lovely careers. Their careers have been absolute angels, to say the least. My thanks go to all the people at Home Care Assistance North more