Home Care Assistance

Professional and Client Testimonials

Our strength is in our reputation and the voices that support us.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Hear from our families

At Home Care Assistance, we provide a superior level of service to each and every individual we serve. Our 97% client satisfaction rate is unparalleled in our field. We are very proud of our reputation, and the willingness of our families to share their experiences that showcase what makes us the premier provider of in-home care.

What our families have shared with us

Tracey – HCA Hospital to Home care for her Mum in Grafton

“Thank you so much for providing such a wonderful service.  Julie is an absolute gem and Mum cannot speak highly enough of her.  We will certainly recommend your services whenever the opportunity arises.  We are just so thankful that your service was there when we couldn’t be!”

Vicki – Tweed Heads region

“My husband spent 4 months in full time care in a place that was supposed to be between 4 and 5 star rating which it certainly was not. He had depression lost 3 kg due to the inferior food and truly hated being there as I couldn’t look after him full time anymore. I had to bring him back home but I am also back at work and needed care for him so I contacted a number of care organisations in my area and none came up to par. Imagine my surprise when I contacted David Kirkby and my issues were dealt with professionally, efficiently and effectively and everything fell into place. I didn’t have to do a thing, David and Meg put everything in place. I couldn’t believe my luck dealing with such efficient people who didn’t rest until we arrived at the best outcome. Then the carers when they came – the one word to describe all of them so far is ‘exceptional’. They make my husband feel as though they are all part of a big family group. David & Meg have that amazing knack of knowing the business and employing care givers who look at this not as a means of employment but being able to work with their passion which is to give unsurpassed 6 star care. Forget the rest – do yourself and your family a favour and talk to David & Meg before you take on any care for your loved one.”

Maureen S – Upper Duroby NSW

“Just want to say a huge thank you for the help and care we have received from Julie and Shannon. They are a credit to your group and in a short time have made such a difference to our quality of life.”

Ros, for our Client, Pat – Byron Bay NSW

“Hi David and Meg, The two of you are awesome. Pat has rung me (after she stopped crying) and is extremely happy with this good news AND that you have been able to employ her favourite Caregiver. It’s a win for everybody. Thank you for all the time you have put in to this for Pat.”

Susan – Tweed Heads region

“I’m very grateful for the standard of care you provide and I’m going to spread the word.”

Julie – Pottsville

“Thank you for all the effort you have both gone to looking after mum and dad. It’s lovely to see a provider that personally cares for their client’s welfare.
Thank goodness that there are people like you and Meg and your organisation who want to help and assist wherever possible rather than trying to make money of vulnerable clients.
You must wake up every day knowing that you are doing the maximum possible to assist your clients.”

Julie – Kempsey

“So much gratitude for you guys & your beautiful carers & all your support and kindness. Thank you so much”

Rosie – for her Mum in Yamba

“We are so thankful for all your care and assistance over the last 2yrs. Mum is very lucky to have had such caring, compassionate ladies looking after her. I’ll also miss them.”

Belinda – Banora Point

“Mum and Dad have had a lovely two weeks with Cheryl and Julie, it’s been absolutely wonderful they are a godsend.”

Lisa – Taree

“Thank you for your patience and kindness. Mum and I are very glad we found you and Meg :)”

Toni – Taree

“Appreciate everything you are doing. Life has become so much easier and less stressful all round. Dad is so happy with Paul, he is the perfect fit – thanks again!”

Ryan – Ocean Shores

“Hi Meg and Dave – All i can say is thank you so so much i am so grateful for the amazing service you and Julie are providing for Mum.”

Leanne – Laurieton

“Thank you again for continued help and caring. You have gone above and beyond with no sight of payment, your compassion is humbling and I will be recommending you to anyone needing this sort of assistance.”

Marilyn – Pottsville

“Received your email and it gave us great comfort to know that Julie went the extra mile with Mum and Dad yesterday. As we are 1700ks away we can only keep in touch with them a couple of times a day and it is not the same as being there on the ground to assist. The three carers really fill a huge gap for us.
We thank you and Meg and your staff again for your caring and compassion approach to Mum and Dad. We think the best phone call we have ever made in their welfare was to you and Meg..”

Julie – for her Aunt in Yamba

“I have spoken to Aunt Lil the other day and she is over the moon with the support and help you guys have provided. She told me she enjoyed her outing with Kate.

You guys have gone above my expectation in regards to service and support and I can’t thank you enough.
I wish yourself & Meg a wonderful Christmas & safe New Year. “

Kiaran – Port Macquarie

“We would like to take this opportunity to thank you, Meg, and your wonderful team. You have all provided such great support, not only to Mum but to our family, in what has been a very difficult period for us all.
Without your guidance it would certainly have been a much more trying experience.”

Jesse – Brunswick Heads – about care for his Mum

“I think you folk know very well how highly we think of you, and of the service you offer. Your support, your clarity and efficiency, your warmth and understanding have transformed Mum’s life – and those of the family around her who do most of her caring. The way you operate is simple and easy to understand, and you offer excellent value for money. We have no complaints, other than wishing we’d found you years earlier.”

David – Byron Bay – about care for his Mum

“Each of the carers are extremely efficient, very loving and very considerate of her needs and wishes.
I want to personally thank you both for your care and love towards Mum and the rest of her family.
Much love….”

Desma Mitchell

“We are extremely happy with the quality of care. They have been a blessing… It is just nice to have a break, knowing there is support that I can count on.”

Desma Mitchell Author of “Living at Home with Dementia and Parkinson’s disease – A Practical Guide For Carers.”

Case Manager, Integrated Living Australia

“I am very impressed with all of your staff members. I must say, you have fantastic team and thanks for all your ongoing help and support.”

Catherine, Caregiver

“I have nothing but positive feedback to give on the way that HCA North Coast is run by Dave Kirkby and Meg Morrison. They are so committed to the well being of their clients and staff. Nothing is ever too much trouble for them when ensuring that the clients receive the care they need, and deserve. Continuity and quality of care are very important. As a carer, I truly value the relationships that I have with my clients and being given the time to do my job properly.”

Natalie, Caregiver

“I would like to take this opportunity to make some comments about the service you provide for our clients and for myself as a staff member.

I have for the past 20 years been a carer in facilities and have only just in the past twelve months become a carer in the home care field and my experience has been nothing more than a pleasure.
David and Meg are always ready to listen to any feedback and suggestions that staff may have and have always provided a very well supported and caring work environment for staff.

It is nice to be able to know that clients needs are able to be met and with the upmost respect and dignity.

Homecare Assistance Australia makes sure that their clients are made aware of what services are able to be accessed and adhere to any requests by the client or staff member to provide adequate care, mobility or modification needs.

I am proud to be employed by Home Care Assistance Australia and recommend their company to any one at the stage of requiring home care services for themselves or their loved ones”

Dr. Dennis McCullough

“But beyond creating strengths for elders, families that emphasise Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Home Care Assistance is about foundation-building-for elders, families, supportive friends and, ultimately, for your health care team.”

Dr. Dennis McCullough
Author, My Mother, Your Mother
Founder, Slow Medicine Movement in Geriatrics

Nancy Houston Miller, RN, and Kathy Berra, ANP

“Home Care Assistance provides a very high level of service to patients and their families. As health care professionals, we most appreciate the quality and experience of their staff. We look forward to continuing to work with Home Care Assistance.”

Nancy Houston Miller, RN, and Kathy Berra, ANP
Nurse Care Managers of The LifeCare Company

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DEDICATED TO AGEING WELL
I can't thank the team at Home Care Assistance North Coast enough for their help with my Dad. David led us through the Home Care Package details with honesty and integrity, and they were able to... organise a lawn mowing service as well as a carer to visit Dad.My only regret is that we didn't get to spend more time with the team as Dad has now moved into an Aged Care Facility. Thank you again.read more
So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
David and his team have been outstanding in the help they have offered my father. i would highly recommend them to anyone. First class job!
Dave and the team go above and beyond to ensure your loved one receives the best possible care
I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more.As a... carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
Really appreciate you guys helping my grandpa. Great service and staff.
We had a couple of unsatisfactory situations with care providers as we found the service unsatisfactory and disappointing. We considered cancelling the idea of any home care service until we found... Home Care Assistance. The BEST ever care. Communication is fabulous, information is succinct and they are affable and approachable. From the first contact with Geoff, to liaising with Kelly, I knew we had found the service that delivers what we expected to receive from a care provider. Thankyou you good people, for your care and consideration of our needs.read more
The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good work.read more
We have the highest praise for HCA as an organisation, and deep gratitude and respect for the people involved - all the way from Dave & Meg at the top right through office staff and on to the... wonderful warm carers who have meant so much to our mother over the last three years. From our experience HCA offers a service far beyond the general expectations of the aged care sector, and we have no hesitation recommending them. Thank you HCA, for all that you've done for Mum - and for us by extension.read more
The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones.I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more
Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast.The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided.I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved one.read more
Highly recommend the team at Home Care North Coast. Thank you for your attention and care. A+ advice and support.