Home Care Assistance

I Want To Change My Home Care Provider

Changing providers can feel overwhelming for many individuals receiving services under a home care package. We often find that many clients reach out to us after being unhappy with their existing provider for months, and sometimes years, only wishing they had done it sooner.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Am I able to change Home Care Providers?

The good news is that the process of changing Home Care Providers is a lot simpler than most people think and at Home Care Assistance North Coast, we can help you every step of the way. The process of changing providers will ensure that your subsidy balance will simply be transferred to your new provider so your service can continue seamlessly and there will be no loss of funds.*

Can I keep my existing Support Services if I change Home Care Provider?

At Home Care Assistance North Coast, we value relationships as much as you do, so if you are changing Home Care providers, but don’t want to lose the relationships you have with your current physiotherapist, podiatrist, or other support services, we can ensure they continue providing the same services to you even after you switch over.

Changing Provider in 3 simple steps

The process of moving your Home Care Package to Home Care Assistance North Coast involves three simple steps. You can manage these steps independently, or we can arrange a visit to work through the process together.

Step 1

The first step is to inform your current Home Care provider that you wish to change providers. This must be done in writing, but can be done via email, fax or a letter. It is best to provide notice and depending on your agreement, usually 2 – 4 weeks is required.

Step 2

Call My Aged Care on 1800 200 422. In order to support you, your new Home Care Provider will need a referral code from My Aged Care, so a phone call to them to let them know you are changing providers will enable them to reactivate your Home Care Package referral code for your new provider. Make a note of this referral code for your new Provider.

Step 3

Call Home Care Assistance North Coast and we will visit your home to set up your new services ensuring a seamless transition from your previous provider. We will need your referral code and the date you will discontinue care with your current provider to arrange our visit.

Alternatively, give us a call and one of our friendly Client Care managers will schedule a visit at your home and complete all three steps with you.

Why do people choose Home Care Assistance North Coast over previous providers?

We find people prefer the friendly and personalised care we provide at Home Care Assistance North Coast for a variety of reasons:
  • Their previous provider charged expensive administrative fees
  • Frequent, unexplained changes to their care workers or their schedules
  • Waiting long periods of time to have requests for services or goods approved
  • They had felt like more like a number and wanted a more local, personalised service
  • They have recently moved to this gorgeous part of the world and have heard about us on the grapevine

*Some providers may take an exit fee out of any unspent funds.

Let us help you

Home Care Assistance NSW North Coast can help. Call Our Local Team today for your complimentary in-home assessment.

Contact Our Local Team

DEDICATED TO AGEING WELL
I can't thank the team at Home Care Assistance North Coast enough for their help with my Dad. David led us through the Home Care Package details with honesty and integrity, and they were able to... organise a lawn mowing service as well as a carer to visit Dad.My only regret is that we didn't get to spend more time with the team as Dad has now moved into an Aged Care Facility. Thank you again.read more
Our family has benefited from the excellent support and services from David, Meg and the team at Home Care Assistance North Coast for the past couple of years. I had an extensive list of questions... when we were deciding which provider to go with. David answered promptly, and impressed me with his empathy, accessibility (available after hours, weekends), and ability to tailor a package to meet our particular needs. Add to that the best value for package dollars, and it was an easy decision to go with HCA North Coast.The staff employed by HCA North Coast have been excellent. David was able to source staff who were a good match for my Dad’s personality. As our needs evolved, it was easy to change any aspect of the care provided.I am very happy to recommend Home Care Assistance North Coast, for anyone looking for quality care for their loved one.read more
David and his team have been outstanding in the help they have offered my father. i would highly recommend them to anyone. First class job!
The carers who looked after my elderly mother were without exception highly motivated, caring and compassionate. Not only was Mum looked after supremely well, she was provided with wonderful... companionship, a level of independence that would have been impossible without the help of her special carers, and a lot of fun. It is difficult to put into words how much this meant to her entire family! Keep up the good work.read more
I looked long and thoroughly before I selected a care provider for my husband who has dementia. Being with Home Care Assistance for almost a year, has confirmed all my expectations. And more.As a... carer I feel very supported by David and Meg. They are always available by phone or email, and this means a lot. But perhaps the best quality of their organisation is the high calibre and personalised choice of all the care givers they have provided for us - whether it be someone to spend time with my husband or someone to slash our overgrown yard.I have no hesitation in recommending Home Care Assistance - and, indeed, have already done so.Pamela Payneread more
Really appreciate you guys helping my grandpa. Great service and staff.
Dave and the team go above and beyond to ensure your loved one receives the best possible care
Home Care Assistance North Coast has really put the CARE back into my aged care experience for my mother.Right from the beginning communication with management (David and Meg) has been excellent... with all of my requests and questions answered patiently, promptly and cheerfully.Due to Home Care Assistance's policy of tender care my mother has had hand massages, foot baths and massages, diversional therapy involving music and art, poetry and encouraging Mum to interact positively.Domestic tasks are attended to cheerfully.Blue ribbon service and red carpet treatment for their valued clients. Highly recommended!read more
Highly recommend the team at Home Care North Coast. Thank you for your attention and care. A+ advice and support.
So blessed. Such a wonderful team to take care of me, keeping my life simple and enabling the very best I could wish for. Thank you, Meg and Dave!
We had a couple of unsatisfactory situations with care providers as we found the service unsatisfactory and disappointing. We considered cancelling the idea of any home care service until we found... Home Care Assistance. The BEST ever care. Communication is fabulous, information is succinct and they are affable and approachable. From the first contact with Geoff, to liaising with Kelly, I knew we had found the service that delivers what we expected to receive from a care provider. Thankyou you good people, for your care and consideration of our needs.read more
The most helpful, caring, supportive and flexible team of people to assist with our elderly loved ones.I am so grateful for all you had done for my Mum.... ❤️❤️❤️read more